Frequently Asked Questions
Salon Inquiries
How do I book an appointment?
Our appointment availability opens on an 8 week rolling schedule. Guest have access to on-line booking 24/7 through Vagaro.
Where is the Salon located?
Remedy & Grace is a private studio residentially located at 616 Meadow Lane in White Rock.
Is there public transportation access or off street parking parking?
Yes, the Atomic City Transit Rt 2 stops near us and our private drive offer plenty of guest parking.
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What forms of payment do you accept?
We Accept all major credit and debit cards; visa, mastercard, discover, American express and cash.
I don’t see any availability for the services I want.
What do I do?
Appointment availability can change from day to day. We recommend utilizing our waitlist feature to take advantage of short notice scheduling changes. Select the specific dates and times you are available and get automatically notified when a spot opens up.
What if I am Late?
We strive to maintain accurate appointment timing and respect our guest’s time. Should you arrive for your appointment more than 10 minutes late we may not be able to perform all services booked or in some cases you may be asked to reschedule and incur a cancellation fee.
What if I can’t make my appointment?
To provide the best possible scheduling options, we require a 48 hours’ notice if you need to cancel or reschedule your appointment. Should you cancel with less than 48 hours’ notice a cancellation fee of 50% of booked services applies. This fee will be due before a new appointment can be re-booked.
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Should I arrive early for my first appointment?
Guests should plan to arrive 10 minutes before their scheduled time slot to ensure we have your full appointment time for your service goals.
Can I bring friends or family with me to my appointment?
We strive to limit crowds and maintain a relaxing atmosphere for our guests. For this reason we ask that only those individuals receiving services attend appointments.
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Service Inquiries
Do you do vivids ombre or balayage?
No, we specialize in ageless looks with color offerings for single process, natural toned hair and gentle blended highlighting techniques.
Do you do brazillian blowouts?
Yes, We specialize in challenging hair textures and offer the Brazillian Blowout and other smoothing and prescriptive services for common trouble zones.
Do you do wedding or prom hair?
We currently do not offer special event styling or stand alone styling services.
I have a color appointment so I should arrive with dirty hair right?
No. This is a long-perpetuated myth. Dirty hair does not color better; excess oil, hard water, medications and product build up interfere with color deposit. All returning color guests are asked to use our clarifying & demineralizing shampoo prior to their appointments for rich lasting results.
What is ageless color?
This is our signature color methodology created by Jes, to deliver the ultimate trifecta of rich, luminous, prismatic color while improving hair’s integrity. Truly a game changer for grey and aging hair.
Will your collagen induction treatments work for me?
Our advanced skin solutions incite YOUR body’s natural ability to generate collagen, elastin, and other building blocks of healthy younger skin. These treatments are safe and effective for most adults with minimal down time, however, there are some who would not be a good candidate or may require physician clearance. All clients are required to complete our screening and consent forms prior to beginning services.
How can I learn more about getting the benefits of consistent light therapy treatments in my home?
Simply reach out HERE with a quick message. We would love to help you get powerful solutions for aging, acne, pain & more without an appointment.
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What if I need to take off my jewelry?
Simply clip your piece with a pair of scissors at the jump ring and save it to be reattached later.
Can I get my jewelry professionally cleaned?
Yes, we offer cleaning or repairs of your infinity piece at our maintenance visits.
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Do you guys do jewelry events?
Yes, We offer special event bookings in our studio or at private locations for things like parties, showers, teams, commemorative occasions and more.
Can I request a custom charm for my infinity piece?
Yes our jewelry artisans can work with you on options for a specialty order. We also offer custom engraved pieces for anything from text, script, icons, portraits, and more.
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